Delivery & Return
Free delivery available on orders over PKR 5000. You can choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Our working hours are from 10:00 am – 8:00 pm
Please note the shipping policy adopted by Shaher Bano Collection:
- Shipping available all over Pakistan.
- Free Standard shipping for all orders exceeding PKR 5,000/-
- Shaher Bano Collection also has Premium Shipping available for your convenience.
- To curtail fraudulent, all orders are shipped on a COD payment method.
- We amend our policies from time to time. Please stay updated with us.
In case the customer is absent upon delivery, a representative would call and act upon the instructions of the customer. The parcel can either be delivered on another time or dropped by at neighbors only upon receiving the payment.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
- The product must be unused, unworn and unwashed. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to not register your complaint.
- The return period of the defective product is ’15 days’ (Working Days). OR For return or exchanged items, the request shall be entertained within 15 days (Working Days) of receiving the parcel.
- Please return the product with a copy of invoice and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 10 working days after receiving the return products.
- It is important to label the returned product as ‘Return item’ in order to avoid any discrepancy or inconvenience
- For further queries about exchanges and returns, please contact us at +92 320 5955626
*Note: No refund or exchange on Jewellery items.
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
1. Repack Merchandise
Please make sure that the item(s) you wish to return, along with the Return Label are included with your return shipment.
2. Ship to
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the SBC's address.
Telephone Support: +92 320 595 5626
FAQs
We’re sorry for the delay!
Your order may still be on the way. Please note that delivery usually takes 3–7 working days, depending on your location and courier load.
To check the status of your order, please follow these steps:
Check your order confirmation message/email to ensure your contact and address details are correct.
If you received a tracking number, use it to follow your parcel’s journey.
If your order is past the expected delivery time or you haven’t received any updates, feel free to contact our customer support. We’ll be happy to check the status and assist you right away.
Your satisfaction is important to us, and we appreciate your patience!
Delivery on public holidays may vary depending on the courier service.
In most cases, orders are not delivered on national public holidays, which may cause a slight delay in your expected delivery date.
However, your order will be processed as soon as operations resume, and you will continue receiving updates from our team or the courier.
If you need further assistance, feel free to contact our customer support. We’re here to help!
Next-day delivery is not available on all orders.
Availability depends on:
Your delivery location
Order time and confirmation
Courier service schedule
We do our best to dispatch orders quickly, but some areas or order types may require additional processing time.
To check if next-day delivery is possible for your order, you can contact our customer support team anytime!
In most cases, a signature is not required for delivery.
However, the courier may contact you or require someone to be available at the provided address to receive the package—especially for secure or high-value orders.
If you are not available, the courier may:
Leave the parcel with a trusted neighbor or guard (if applicable)
Attempt redelivery
Contact you for instructions
To avoid delays, please ensure your contact number is active and reachable at the time of delivery.
If you need help with a specific order, our support team is always here to assist!
